# Scout FAQs

This page covers how to get started, buy, sell, handle shipping and payouts, stay safe, and troubleshoot on Scout.

## Getting Started

**Who can use Scout?**  
**Where can I download the Scout app?**  
**Is Scout available on the web?**

## Account Management

**How do I create a Scout account?**  
**How do I delete my account?**  
**Can I edit my profile or my profile image?**

## Buying on Scout

**How do I buy an item on Scout?**  
**What payment methods are accepted?**  
**Can I make offers on items?**  
**What is Bundling and how does it work?**  
**Can I bundle items from multiple sellers?**  
**Is there a limit to how many items I can add to a bundle?**  
**How are shipping costs handled for bundles?**  
**What do sellers see when they receive a bundle offer?**  
**What is the "Buy Now" option?**  
**How does payment work?**  
**When do I pay for an item?**  
**When does the seller receive payment?**  
**How will I receive my item?**  
**What if the item doesn't arrive?**  
**Can I return an item?**  
**How long do I have to file a return?**  
**What is Scout Protect?**  
**How do I file a dispute?**  
**What happens if I file a dispute?**  
**Who pays for shipping?**  
**What if my item doesn't arrive within 30 days?**  
**What if the seller doesn't ship within 7 days?**  
**How do I use a Scout gift card?**

## Selling on Scout

**What is a storefront?**  
**I'm just starting a business. Can I join?**  
**What does this program cost?**  
**I have a lot of inventory. Can you help me bring it over?**  
**How do I get a storefront?**  
**How do I list a product?**  
**Do I need to download the app to sell?**  
**How do I bring over my listings from Poshmark or other marketplaces?**  
**Why don't I see the "Buy Now" option on my listings?**  
**Why is my listing showing as Draft?**  
**How do bundle offers work for sellers?**  
**Do sellers see shipping costs on bundle offers?**  
**What happens after I accept a bundle offer?**  
**How do I edit a listing?**  
**What information do I need to provide?**  
**How much does it cost to list an item?**  
**What fees do I pay when my item sells?**  
**How are selling fees calculated?**  
**When do I get paid?**  
**How do I receive payment?**  
**What is Stripe and why does Scout use it?**  
**How do I set up Stripe to receive payments?**  
**Can I sell with an ITIN or SSN?**  
**How long does Scout hold my payment?**  
**When do I receive payment after a sale?**  
**What happens if the buyer confirms receipt early?**  
**What happens if the buyer files a dispute?**  
**How do I handle shipping?**  
**Do I need to provide shipping labels?**  
**Why are Scout shipping labels required?**  
**How long do I have to ship an item?**  
**What if I can't ship within 7 days?**  
**Can I offer local pickup only?**  
**What happens if a buyer wants to return an item?**  
**Who pays for return shipping?**  
**What reasons can buyers return items for?**  
**How do I respond to a dispute?**  
**What happens if I don't respond to a dispute within 48 hours?**

## Posting & Content

**How do I post on Scout?**  
**Can I edit a post that my agent made?**

## Community Safety

**What should I do if I feel threatened by another user?**  
**How do I report inappropriate content?**  
**What kind of content gets moderated?**  
**What if my content was removed by mistake?**

## Live ShoppingBETA

We are currently testing live with a small number of sellers. **Sign up for the waitlist here.**  
**What is Scout Live?**  
**How do I watch a live session?**  
**How do I bid in a live auction?**  
**Are live auction bids binding?**  
**Do I need a payment method and shipping address before I can bid?**  
**What happens when I win a live auction?**  
**What is a video receipt?**  
**What if my payment fails after I win a live auction?**  
**Are live auction purchases covered by Scout Protect?**  
**Can I return a live auction purchase?**  
**Who can host a live session on Scout?**  
**Can I host a live session on the web, or do I need the app?**  
**How do I set up a live session?**  
**How should I choose a cover photo for my live session?**  
**Can I schedule a live session in advance?**  
**How do live auctions work?**  
**When do I get paid for live auction sales?**  
**Can I cancel or modify a live auction order?**  
**What are the rules for hosting a live session?**