Scout FAQs

This page covers how to get started, buy, sell, handle shipping and payouts, stay safe, and troubleshoot on Scout.

Getting Started

Who can use Scout?
Where can I download the Scout app?
Is Scout available on the web?

Account Management

How do I create a Scout account?
How do I delete my account?
Can I edit my profile or my profile image?

Buying on Scout

How do I buy an item on Scout?
What payment methods are accepted?
Can I make offers on items?
What is Bundling and how does it work?
Can I bundle items from multiple sellers?
Is there a limit to how many items I can add to a bundle?
How are shipping costs handled for bundles?
What do sellers see when they receive a bundle offer?
What is the "Buy Now" option?
How does payment work?
When do I pay for an item?
When does the seller receive payment?
How will I receive my item?
What if the item doesn't arrive?
Can I return an item?
How long do I have to file a return?
What is Scout Protect?
How do I file a dispute?
What happens if I file a dispute?
Who pays for shipping?
What if my item doesn't arrive within 30 days?
What if the seller doesn't ship within 7 days?
How do I use a Scout gift card?

Selling on Scout

What is a storefront?
I'm just starting a business. Can I join?
What does this program cost?
I have a lot of inventory. Can you help me bring it over?
How do I get a storefront?
How do I list a product?
Do I need to download the app to sell?
How do I bring over my listings from Poshmark or other marketplaces?
Why don't I see the "Buy Now" option on my listings?
Why is my listing showing as Draft?
How do bundle offers work for sellers?
Do sellers see shipping costs on bundle offers?
What happens after I accept a bundle offer?
How do I edit a listing?
What information do I need to provide?
How much does it cost to list an item?
What fees do I pay when my item sells?
How are selling fees calculated?
When do I get paid?
How do I receive payment?
What is Stripe and why does Scout use it?
How do I set up Stripe to receive payments?
Can I sell with an ITIN or SSN?
How long does Scout hold my payment?
When do I receive payment after a sale?
What happens if the buyer confirms receipt early?
What happens if the buyer files a dispute?
How do I handle shipping?
Do I need to provide shipping labels?
Why are Scout shipping labels required?
How long do I have to ship an item?
What if I can't ship within 7 days?
Can I offer local pickup only?
What happens if a buyer wants to return an item?
Who pays for return shipping?
What reasons can buyers return items for?
How do I respond to a dispute?
What happens if I don't respond to a dispute within 48 hours?

Posting & Content

How do I post on Scout?
Can I edit a post that my agent made?

Community Safety

What should I do if I feel threatened by another user?
How do I report inappropriate content?
What kind of content gets moderated?
What if my content was removed by mistake?

Live ShoppingBETA

We are currently testing live with a small number of sellers. Sign up for the waitlist here.
What is Scout Live?
How do I watch a live session?
How do I bid in a live auction?
Are live auction bids binding?
Do I need a payment method and shipping address before I can bid?
What happens when I win a live auction?
What is a video receipt?
What if my payment fails after I win a live auction?
Are live auction purchases covered by Scout Protect?
Can I return a live auction purchase?
Who can host a live session on Scout?
Can I host a live session on the web, or do I need the app?
How do I set up a live session?
How should I choose a cover photo for my live session?
Can I schedule a live session in advance?
How do live auctions work?
When do I get paid for live auction sales?
Can I cancel or modify a live auction order?
What are the rules for hosting a live session?